Terms & Conditions

These terms govern the use of the MetroBetz platform and apply to every account holder. Registering an account and making a deposit constitutes acceptance of the terms in full.

1. Eligibility

MetroBetz is available only to individuals aged 18 or older, or the legal gambling age in their jurisdiction if higher. Account holders must reside in a territory where online casino play is permitted by local law. MetroBetz reserves the right to request identity and age verification documents at any point, and to suspend an account pending that verification.

2. Account Rules

• One account is permitted per person, household, IP address, and payment method.
• Account details provided at registration must be accurate and kept up to date.
• Sharing account credentials with a third party is prohibited and may result in suspension.
• MetroBetz reserves the right to close or suspend an account suspected of fraud, collusion, or abuse of promotional offers.
• Dormant accounts with no login activity for 12 consecutive months may be subject to a maintenance fee as disclosed in the account dashboard.

3. Deposits & Withdrawals

Withdrawal requests are processed once identity verification is complete. MetroBetz reserves the right to request additional source-of-funds documentation for unusually large withdrawals as part of standard anti-money-laundering procedure.

4. Bonus Terms

• All bonus offers carry a wagering requirement, disclosed at the time the offer is presented and detailed on the Bonuses page.
• Wagering must be completed within the stated validity window, typically 30 days, or the bonus and any associated winnings are forfeited.
• Maximum bet limits apply while a bonus is active; exceeding the limit may void the bonus and related winnings.
• Bonus abuse, including but not limited to using multiple accounts or coordinated betting patterns to guarantee an outcome, voids all bonus winnings and may result in account closure.
• MetroBetz reserves the right to modify or withdraw a promotional offer at any time, provided existing qualifying entries are honoured.

5. Game Rules

Game outcomes are determined by certified random number generators for all RNG titles, and by physical or live-streamed dealer action for live table games. Malfunctioning game software voids all pays and plays associated with that malfunction. Published RTP (return to player) figures represent long-term theoretical averages and do not guarantee individual session results.

6. Responsible Gaming

MetroBetz provides tools to support responsible play, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. Players who feel their gambling has become a problem are encouraged to use these tools immediately and to contact a support organisation such as the helpline listed in the site footer. Self-excluded accounts cannot be reopened before the selected exclusion period ends, regardless of the request method.

7. Anti-Money Laundering

MetroBetz complies with applicable anti-money laundering regulation and may request documentation verifying the source of deposited funds. Accounts flagged for suspicious activity may be suspended pending investigation, and MetroBetz reserves the right to report suspected illegal activity to relevant authorities.

8. Limitation Of Liability

MetroBetz is not liable for losses arising from a player’s internet connectivity, device malfunction, or third-party payment provider delay. The platform is provided on an as-available basis, and scheduled maintenance may temporarily restrict access without prior notice.

9. Changes To These Terms

MetroBetz may update these terms periodically to reflect regulatory or operational changes. Continued use of the account after an update constitutes acceptance of the revised terms. Material changes affecting existing bonus terms will be communicated via email or an in-account notice before taking effect.

10. Governing Law

These terms are governed by the laws of the jurisdiction under which the MetroBetz operating licence is issued. Any dispute not resolved through the internal complaints procedure may be escalated to the relevant licensing authority’s alternative dispute resolution service.

11. Contact

Questions regarding these terms can be directed to support through live chat or the contact details listed in the site footer. Complaints follow the internal resolution procedure outlined in the account help centre before any external escalation.

12. Promotional Eligibility Exclusions

Certain games are excluded from bonus wagering contribution entirely, including progressive jackpot slots and select live game show titles, as flagged individually in each game’s information panel. Players located in jurisdictions where a specific promotion is restricted by local regulation will not see that offer displayed in their account, regardless of what is advertised generally on the Bonuses page. MetroBetz reserves the right to retroactively adjust wagering credit if a game was later found to be misclassified in the contribution table.

13. Fair Play & Account Monitoring

MetroBetz uses automated monitoring to detect betting patterns consistent with bonus abuse, collusion between accounts, or advantage play targeting a specific promotion’s terms rather than genuine gameplay. Accounts flagged by this monitoring may have withdrawals paused pending manual review, and MetroBetz will communicate the reason for any hold through the account’s registered email address within a reasonable timeframe. Players found in breach of fair play rules forfeit related bonus winnings, and repeat breaches can lead to permanent account closure.

14. Currency & Exchange Rate Handling

All balances, deposits and withdrawals are processed in EUR as the base currency. Where a payment method settles in a different currency, the conversion rate applied is the rate provided by the payment processor at the time of the transaction, not a rate set independently by MetroBetz. Players should confirm any conversion fee directly with their card issuer or e-wallet provider, since MetroBetz does not control third-party currency conversion charges.

15. Intellectual Property

All branding, game titles, graphics and software made available through MetroBetz remain the property of MetroBetz or its licensed content providers. Players are granted a limited, non-transferable licence to access and use the platform for personal entertainment only, and may not copy, redistribute or reverse-engineer any part of the software or site content.

16. Force Majeure

MetroBetz is not liable for delays or service interruptions caused by circumstances outside reasonable control, including but not limited to power outages, internet service provider failures, natural disasters, or third-party payment processor downtime. Where such an event affects an in-progress game round, the round will be voided and any stake returned to the player’s balance once service is restored.

17. Severability

If any individual clause within these terms is found unenforceable under applicable law, that clause will be considered removed without affecting the enforceability of the remaining terms. MetroBetz will amend the affected clause to reflect the original intent as closely as legally possible.

18. Account Closure Requests

Players may request permanent account closure at any time through the account settings menu or by contacting support directly. Pending withdrawals are processed before closure is finalised, provided verification requirements have been met. Once closed, an account cannot be reopened, and reactivation would require registering a new account subject to the same eligibility rules described in Section 1.

Summary Table Of Key Policies

These terms should be read alongside the Bonuses page for promotion-specific detail and the Review page for a general overview of platform features, since together they provide the fullest picture of how an account functions day to day.